The parcel I received is damaged
Oh no! Sorry to hear your parcel has been damaged.
The best thing to do is to take a photo of the damage and forward it to us through an email, so they can take the next steps in fixing the issue.
We need the photo to clearly show:
- The packaging,
- The parcel label (clearly showing the Sendle reference number, for example: S3NDL3R), and
- The damaged item.
Important: These elements all need to be displayed in the ONE photo.
Here is an example of what your photo might look like:
Once we receive the photo. We will process the replacement of the item as soon as possible.
Please email us @ [email protected]